Online Services
The “Online Services Terms & Conditions” govern your utilization of Niramaya Diagnostics’ online services and provide details regarding these services as outlined in this document. Together, these “Online Services Terms & Conditions” form an agreement between you and Niramaya Diagnostics.

Our services encompass the Niramaya Diagnostics website, patient portal, mobile applications, and other related services. Our goal is to enhance your experience with easy access and efficient, effective diagnostic services. Through the use of advanced online tools, websites, patient service applications, and other software, we aim to seamlessly connect your healthcare providers, ensuring efficient and effective diagnosis and management of overall well-being.

Research and Development
We may utilize the information we collect to analyze our services and collaborate with external partners on research initiatives aimed at enhancing our offerings and contributing to the well-being of the broader community.

Contractual Relationship:
To ensure the safe, secure, and lawful use of our services, we establish the following contractual requirements:

• Age Requirement: Users must be at least 18 years old or meet the minimum legal age required by applicable laws to access our services.
• Legal Eligibility: Users must not be prohibited by law from receiving any aspect of our services or engaging in payment-related services, especially if listed on any applicable denied party listing.
• Account Standing: Users must not have had their account previously disabled by us for violation of law or any of our policies.
• Offender Status: Users must not be a convicted sex offender.

These criteria are essential to maintaining the integrity, safety, and compliance of our services for all users.

Applicability:
This agreement applies to all users, including patients, representatives, attendants, relatives, friends, and affiliates. It encompasses all our online services and is subject to occasional changes at our sole discretion. This agreement defines the terms and conditions governing your use of our website and app, outlining how we manage your account while you are registered as a patient with us. If you have any inquiries regarding any aspect of this agreement, please do not hesitate to contact us.

By downloading or accessing the app or website to use our services, you unequivocally accept all the terms and conditions outlined in this agreement and agree to fully comply with them. This agreement supersedes all prior oral and written terms and conditions (if any) communicated to you. By utilizing any of our services, you indicate your agreement and acceptance of this agreement.

We retain the right to amend or terminate any part of this agreement for any reason and at any time. Your continued use of the app or website following any modifications constitutes your agreement to adhere to and be bound by the revised agreement. Additional terms and conditions, disclaimers, privacy policies, and other applicable policies, whether general or specific to certain areas of this website or particular services, are also integral components of this agreement.

Permitted Use
This section outlines the permitted use of Niramaya Diagnostics’ services, products, and related materials. By accessing or using our services, you agree to abide by the following terms:

1. Authorized Access: You are authorized to access and use Niramaya Diagnostics’ services, including our website, mobile applications, and any associated technologies, solely for personal or internal business purposes.
2. Compliance: You agree to comply with all applicable laws and regulations, as well as these terms and conditions, while using our services.
3. Restrictions: You may not:
   • Modify, adapt, translate, or create derivative works based on our services.
   • Reverse engineer, decompile, disassemble, or attempt to derive the source code of our software.
   • Use our services in any unlawful manner or for any illegal purpose.
   • Use our services to infringe upon any intellectual property rights or privacy rights of others.
   • Transmit any viruses, worms, or harmful code that could disrupt, damage, or interfere with our services.
4. Ownership: All rights, title, and interest in and to our services, including all intellectual property rights, remain with Niramaya Diagnostics and its licensors. You do not acquire any ownership rights by using our services.
5. Termination: Niramaya Diagnostics reserves the right to suspend or terminate your access to our services if you violate these terms or engage in any unauthorized use.
6. Updates: These terms may be updated from time to time, and your continued use of our services constitutes acceptance of any revised terms.

If you have any questions or concerns about the permitted use of our services, please contact us at the provided contact information.

Limitation of Liability
Niramaya Diagnostics strives to provide accurate and reliable diagnostic services, but we cannot guarantee the absolute accuracy, completeness, or reliability of all tests and results due to the inherent limitations of medical testing and human error. Therefore, Niramaya Diagnostics shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from: the use of our diagnostic services, including but not limited to errors in testing, interpretation of results, delays in reporting, or any actions taken based on test results, and, any information posted, uploaded, or distributed on its website.

Niramaya Diagnostics does not guarantee or endorse the truthfulness, completeness, or reliability of any information posted, uploaded, or distributed on its website. You agree that any reliance on such statements, recommendations, advice, or information is at your own risk. Regarding the website/app, its contents, advertising services, or any products made available via or in connection with it, Niramaya Diagnostics makes no guarantees or representations of any kind.

In no event shall Niramaya Diagnostics or its affiliates, partners, directors, officers, employees, agents, or suppliers be liable to you or any third party for any damages, whether in contract, tort (including negligence), strict liability, or otherwise, arising out of or in connection with the use of our diagnostic services, even if advised of the possibility of such damages.

By using our services, you acknowledge and agree that any reliance on the information provided by Niramaya Diagnostics is at your own risk. We recommend consulting with a qualified healthcare professional for proper diagnosis, interpretation of results, and medical advice.

Confidentiality
At Niramaya Diagnostics, we prioritize the confidentiality of your personal and health information. We are committed to maintaining the privacy and security of all information collected through our services. This commitment ensures that your data is:

• Handled lawfully, fairly, and transparently.
• Collected for specified, explicit, and legitimate purposes as outlined in our policies, and not used in any way incompatible with these purposes.
• Adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
• Accurate and, where necessary, kept up to date.
• Retained for no longer than necessary for the purposes for which it was collected.
• Processed securely, using appropriate technical and organizational measures to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

To safeguard your privacy, we employ industry-standard protocols such as TLS (Transport Layer Security) for secure data transmission over the internet. Additionally, we utilize robust encryption systems for the secure storage of backup data within our information systems.

As part of our services, we may need to collect and use personal information, including but not limited to:

• Contact details (such as address, phone numbers, email address).
• Demographic information (including age, date of birth, gender).
• Medical history and records (including diagnostic reports, prescriptions, and treatment information).
• Insurance information.
• Any other information voluntarily provided by you.

This information is used solely for the purpose of providing you with quality healthcare services and is treated with the utmost confidentiality and respect for your privacy rights.

Consent to Use Stored Data for Research & Development:At Niramaya Diagnostics, we are committed to advancing medical research and improving healthcare services. By using our services, you consent to allow us to use your stored data for research and development purposes. This includes studying our services, collaborating with others on research initiatives, and enhancing our services to better serve our patients and the broader community.

Your data will be used in accordance with our Data Policy, ensuring it is processed lawfully, fairly, and securely. We will collect data for specific, explicit purposes outlined in our policy and will not use it in any way that is incompatible with these purposes. Your privacy and confidentiality will be strictly maintained throughout this process.

If you have any questions or concerns regarding the use of your data for research and development, please feel free to contact our Privacy and Information Officer at the provided contact details.

By continuing to use Niramaya Diagnostics’ services, you acknowledge and consent to the above terms regarding the use of your stored data for research and development purposes.

Content Ownership and Copyright:
All content used on our services, including the website and applications, whether user-generated or belonging to Niramaya Diagnostics (or its partners), is owned by Niramaya Diagnostics (and/or its partners).

The copyright to the information collected by Niramaya Diagnostics from users belongs to Niramaya Diagnostics. Copying or publishing this copyrighted content without written consent constitutes a violation of copyright laws, and Niramaya Diagnostics reserves the right to take action under applicable law accordingly.

Niramaya Diagnostics authorizes users to view and access the content made available to them solely for ordering, receiving, delivering, sharing, storing, and communicating as per this agreement. The contents of the website, app, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement, and assembly of content on the website are the property of Niramaya Diagnostics and are protected under copyright, trademark, and other applicable laws.

Users shall not modify Niramaya Diagnostics content or reproduce, display, publicly perform, distribute, or otherwise use it for any public or commercial purpose or personal gain.

Users shall not access the services for purposes of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive purposes.

If any aspect of this agreement is unenforceable, the rest will remain in effect.

Any amendment or waiver to our agreement must be in writing and signed by us. Failure to enforce any aspect of this agreement does not constitute a waiver.

We reserve all rights not expressly granted to you.

Liability and Legality of Email/Electronic Communications:

1. Scope and Acceptance
   By using email or other electronic communications to interact with Niramaya Diagnostics, you acknowledge and accept the terms and conditions outlined below. This agreement governs the legal standing and liability related to the use of electronic communications between you and Niramaya Diagnostics.
2. Purpose of Electronic Communications
   Niramaya Diagnostics utilizes email and other electronic communication methods to enhance the delivery of healthcare services, facilitate communication between patients and healthcare providers, and streamline administrative processes.
3. Consent to Electronic Communications
   By providing your email address and/or using our electronic communication services, you consent to receiving communications electronically from Niramaya Diagnostics. This includes, but is not limited to, appointment reminders, test results, billing information, and other healthcare-related information.
4. Confidentiality and Security
   • Niramaya Diagnostics is committed to maintaining the confidentiality and security of your personal information. We employ industry-standard encryption and security protocols to protect electronic communications.
   • Despite these measures, electronic communications are not completely secure. By consenting to electronic communications, you acknowledge and accept the inherent risks, including but not limited to unauthorized access, interception, and alteration of communications.
5. Legal Liability and Disclaimers
   • Niramaya Diagnostics is not liable for any breach of confidentiality resulting from unauthorized access, interception, or alteration of electronic communications.
   • Niramaya Diagnostics is not responsible for any loss or damage caused by delays, errors, or technical issues in the transmission of electronic communications.
   • Electronic communications are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
   • Niramaya Diagnostics does not guarantee the accuracy, completeness, or timely delivery of any email communication.
6. Patient Responsibilities
   • You are responsible for providing accurate and up-to-date contact information to ensure proper delivery of electronic communications.
   • You should regularly check your email and other electronic communication channels for messages from Niramaya Diagnostics.
   • It is your responsibility to notify Niramaya Diagnostics if you prefer not to receive certain types of electronic communications or if you wish to withdraw your consent.
7. Amendments and Termination
   Niramaya Diagnostics reserves the right to amend these terms and conditions at any time. Any changes will be communicated to you via electronic means. Your continued use of electronic communications following any such amendments constitutes your acceptance of the new terms and conditions.

You may terminate your consent to receive electronic communications at any time by notifying Niramaya Diagnostics in writing. Termination of consent will not affect the legality of electronic communications exchanged prior to the termination.

Feedback and Opinions
We value your feedback and opinions about our services at Niramaya Diagnostics. Your input helps us improve and continue to provide high-quality healthcare services.

Providing Feedback
You are encouraged to share your thoughts, suggestions, and experiences regarding our services. You can provide feedback through the following channels:

1. Website: Visit our feedback page on the Niramaya Diagnostics website to submit your comments.
2. Email: Send your feedback directly to our support team at [email protected].
3. Phone: Call our customer service line at +977 1-5914134 and speak to a representative.
4. In-Person: Share your feedback with our staff during your visit to the hospital.

Handling Feedback
We take all feedback seriously and strive to address any concerns promptly and effectively. Upon receiving your feedback:

1. Acknowledgment: We will acknowledge receipt of your feedback within 24 hours.
2. Review: Our team will review your feedback and may contact you for further details if necessary.
3. Action: We will take appropriate actions based on the nature of your feedback. This may include making improvements to our services, addressing specific issues, or implementing new features based on your suggestions.
4. Response: We will provide you with a response regarding the actions taken or planned within a reasonable timeframe.

Privacy and Confidentiality
Your feedback is important to us, and we ensure that any information you provide will be handled with the utmost confidentiality. We are committed to protecting your privacy and will not share your personal information with any third parties without your consent.

Anonymous Feedback
If you prefer to provide feedback anonymously, you can do so by contacting us by phone or completing feedback form in our website. Please mentioned anonymous in required name and email field. Please note that we may be limited in our ability to respond to anonymous feedback, but we will still consider it in our efforts to improve our services.

Contact Us
For any further queries or to provide additional feedback, please contact us at:

Niramaya Diagnostics Customer Care
Phone: +977 1-5914134
Email: [email protected]
Website: www.niramayadiagnostics.com

Terms and Conditions Change and Further Information
At Niramaya Diagnostics, we are committed to maintaining transparency and ensuring that our Terms and Conditions evolve to meet the needs of our users and the regulatory landscape. Any changes to our Terms and Conditions will be communicated through updates to this document and will take effect immediately upon publication.

Your Consent
By accessing or using Niramaya Diagnostics’ online services, including its website, patient portal, mobile applications, and related products and services, you agree to abide by the terms outlined in this Terms and Conditions. This Terms and Conditions governs your use of our services and outlines how we collect, use, and protect your information in accordance with data protection laws and principles. If you do not agree with any part of this Policy, please refrain from using our services. For any questions or clarifications regarding this Policy, please contact us through the provided channels.

Further Information and Concerns
If you have any questions, concerns, or require further clarification about our Terms and Conditions, please contact us:

Niramaya Diagnostics Customer Care
Phone: +977 1-5914134
Email: [email protected]
Website: www.niramayadiagnostics.com